If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your return. Our return process is simple and fuss-free, all you have to do is follow the steps:
- Head to our Returns Portal.
- Enter your order number ( starting with GE and followed by seven digits number e.g. GE1234567NL) and email address, exactly as it appears on your order confirmation email/invoice.
- Choose which items you’d like to return and let us know why.
- Confirm your original delivery information (amend if needed).
- Select the shipping method you’ll be returning your order by:
IMPORTANT! Currently, we only accept returns made by DHL EXPRESS delivery - Select this option to create a Return Label and send back the returned goods with DHL using our negotiated discounted rates:
Europe (UK, Norway, Switzerland incl.): €10.00
China + ROW: €20.00
Please note: You don't pay the prepaid return post separately, it is deducted from your refund. By using this returns waybill you consent to the deduction of the return post cost from your refund.
- If you're asked to download a returns label, simply attach to your parcel and please call your local DHL office to arrange collection of your parcel on a date and time convenient to you or drop off at your local DHL DROP OFF point.
- Returns made with an alternative provider will be returned to the sender!
When returning items to us, please ensure they are in "as new" condition, well packaged in their original packaging (carton box, shoe box, dust bags etc.) and protected. We cannot guarantee full refund in case of damaged returns.