Shipping & Returns Policy
BY FAR is happy to include free of charge Worldwide Express Shipping! Terms may apply - see here.
Import duties and taxes may apply upon receipt of international orders. However, our guaranteed landed cost shipping service allows you to prepay all taxes and there will be no additional charges when you receive your package. For more information, click here.
Please note that all items must be returned unused, with authentic labels and in original packaging. For more info please see the RETURNS Section below.
Delivery times may vary and shipping delays may occur, including due to COVID-19. The indicative delivery times per region are as follows:
Middle East: 3-5 business days
Asia Pacific: 4-9 business days
United States: 2-5 business days
Canada: 3-6 business days
New Zealand and Australia: 4-8 business days
Europe and United Kingdom: 2-3 business days
ROW: 4-8 business days
Please note that all items must be returned unused, with authentic labels and in original packaging. For perfumes, it is of high importance that the item is sent back to us unsealed, in the original carton box and outer packaging.
All returns are thoroughly examined upon receipt. We will only issue a refund in case the product and its packaging are in a new-like and re-sellable condition. For perfumes, in the occasion where we establish that the product has been unsealed or used after delivery, we will send it back to you and will inform you via email.
Note that purchases made through our website can only be returned in accordance with our return policy. At our LA store we do not accept returns of online purchases.
If you made your purchase through a partnered retail location, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.
Our return process is simple and fuss-free. If your purchase is not exactly what you are looking for, you have 14 days from receiving your order to arrange your return by following the steps below:
- Head to our Returns Portal.
- Enter your order number (starting with GE and followed by seven digits number e.g. GE1234567NL) and email address, exactly as it appears on your order confirmation email/invoice.
- Choose which items you’d like to return and let us know why.
- Confirm your original delivery information (amend if needed).
- Select the shipping method you’ll be returning your order by:
IMPORTANT! Currently, we only accept returns made by DHL EXPRESS delivery - Select this option to create a Return Label and send back the returned goods with DHL using our negotiated discounted rates:
Europe (UK, Norway, Switzerland incl.): €10.00
USA: $15.00 USD
Australia: $30.00 AUD
China + ROW: €20.00
Please note:The applicable cost of shipping your return listed above will be deducted from your refund. By submitting a return, you consent to the deduction of the return post cost from your refund.
- If you're asked to download a returns label, you need to download it from our portal here. Then simply attach the label to your parcel and please call your local DHL office to arrange collection of your parcel on a date and time convenient to you or drop off at your local DHL DROP OFF point.
- Returns made with an alternative provider will be returned to the sender and not eligible for a refund or credit!
When returning items to us, please ensure they are in a new, unworn, unused, undamaged condition, well packaged in their original packaging (carton box, shoe box, dust bags etc.) and protected. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Please try on your shoes on a carpet or similar platform, as our soles are very delicate and can be scratched easily. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping. Items that do not meet our policy will not be accepted and will be sent back to you.
We reserve the right to inspect your return and to reject any returns if not in proper condition.
We cannot guarantee full refund in case of damaged returns.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.
Currently, we are unable to offer exchanges on our products. You can simply create a new order for the style you wish to have instead and create your return in the meantime - you will be refunded for the returned item in accordance with the return policy above. If you have any questions, please contact our customer care help desk
If you change your mind and would like to cancel your order, you must notify Customer Care team within 12 hours of placing your order - simply contact our Customer Care team at firstname.lastname@example.org.
All outstanding refunds are transferred via the original payment method. BY FAR cannot transfer funds to an alternative bank account. Please note, that it could take up to ten working days for the funds to appear back in your account. Refunds for gift purchases will be issued to the purchaser.
If you are a “Consumer” and a resident of a member state of the European Union or Iceland, Liechtenstein, or Norway, you have a “cooling-off” right to cancel your Order subject to certain terms and conditions. See Section 11 of the Terms of Sale for additional information.
You will bear the direct cost of returning the goods.
Once your return is received, inspected and approved, we will send you an email to notify you of the applicable refund amount. The cost of return will be deducted from your refund. Please note that it might take up to 10 working days for the funds to be received back into the account of your original form of payment, or longer period depending on your payment method’s own service terms.
Please note that US Local Sales Tax will be included in the refund, however, duties and taxes are not refundable by BY FAR. If you have paid Import Charges in connection with your Order you can seek reimbursement by following the information and instructions at the link here (link to Terms of Sale Section “Import Charges”.
ORDER ISSUES WITH RESPECT TO FULFILLMENT OF THE DELIVERY
In cases when your parcel is missing, or there are items missing from a delivered order, or item is delivered damaged, or delivery is made to a wrong address, please contact our Customer Care team for assistance. In case of damaged or missing items in the received parcel, please make sure to take photos as an evidence of the issue. We will also need a photo of the packaging so that we can start an investigation with DHL. When contacting us, you will have to provide the photos as well as any relevant order information.
Any of the above issues must be communicated to our Customer Care team within a maximum of 5 days from the delivery date shown on the courier’s website, otherwise it will not be accepted.
Unless otherwise required by consumer law specifically prevailing the governing law applicable to your purchase of the Product, as stipulated in the Terms of Sale, original shipping costs are non-refundable. Duties and taxes are non-refundable.
FOR MORE INFORMATION ABOUT RETURNS, REFUNDS, EXCHANGES, AND CANCELLATIONS, PLEASE SEE OUR TERMS OF SALE.